At Redmoor, we are committed to aligning our products and services with the NHS digital priorities for primary care. Our focus is on empowering patients and healthcare providers through innovative solutions that support the current strategies set out by NHS England, including the Primary Care Access Recovery Plan (PCARP) and Modern General Practice Access (MGPA).
Supporting NHS Primary Care Priorities
PCARP (Primary Care Access Recovery Plan)
PCARP is an overarching strategy developed by NHS England to aid in the recovery of primary care post-pandemic. It emphasises improved access to care, including online access for patients, and aims to leverage the wider Primary Care team, including the Additional Roles Reimbursement Scheme (ARRS).
1: Empowering patients
Description:
Rolling out digital tools so patients can manage their own health, and expanding services offered by community pharmacies.
Activities for practices:
- Providing comprehensive information through the NHS app.
- Encouraging the use of community pharmacies.
- Offering a local service finder to connect patients with appropriate services.
- Enabling patients to manage their own healthcare through digital tools.
- Supporting patients with home monitoring solutions.
2: Implementing MGPA
Description:
Ensuring patients know on the day how their request will be handled, based on clinical need, and respecting their preference for a call, face-to-face appointment, or online message.
Activities for practices:
- Improving telephone systems for efficient patient communication.
- Streamlining online service requests for ease of access.
- Enhancing the speed and efficiency of patient care navigation and response.
- Facilitating effective online consultations.
3: Building Capacity
Description:
Enabling practices to offer more appointments from more staff than ever before.
Activities for practices:
- Supporting multidisciplinary teams and additional roles with proper funding.
- Introducing and integrating new roles funded through ARRS.
- Retaining and returning GP fellows to practice.
- Ensuring primary care is a priority in new housing developments.
4: Cutting Bureaucracy
Description:
Enabling practice teams to have more time to focus on their patients’ clinical needs.
Activities for practices:
- Enhancing the interaction between primary and secondary care.
- Reducing unnecessary bureaucracy in the healthcare system.
- Streamlining the process for referrals, discharge letters, and fit notes.
MGPA (Modern General Practice Access)
MGPA is the operational model supporting PCARP, specifically designed to tackle the challenges of the ‘8am rush’ in primary care. It encompasses three key objectives:
- Better Telephony: Improved telephone systems to handle patient inquiries efficiently.
- Simpler Online Requests: Streamlined online services that go beyond online consultations to include all digital interactions.
- Faster Care Navigation and Response: Enhanced assessment and response systems for quicker patient care.
Capacity and Access Payment (CAP)
The CAP funding aims to help PCNs manage demand and improve patient experience of access, ensuring equitable and safe access to care based on clinical need. It also supports the accurate recording of general practice activity to enable data-driven improvement work.
CAP Structure
National Capacity and Access Support Payment:
- 70% of funding is unconditionally paid to PCNs, based on their Adjusted Population.
- This payment is distributed in 12 equal instalments over the 2023/24 financial year, averaging ~£11.5k/month/PCN.
Local Capacity and Access Improvement Payment:
- 30% of funding is contingent on a PCN’s improvement in key areas, assessed by commissioners.
- The maximum a PCN could earn is £1.185 multiplied by the PCN’s Adjusted Population as of 1 January 2023.
Improvement Plan Development
PCNs, ICBs, and member practices should co-develop a local improvement plan addressing identified barriers and support needs. This plan should link to local support offers for integrated primary care and leverage funding to enhance service delivery.
Key areas for improvement:
- Patient Experience of Contact: Improvements measured through patient surveys (e.g., GP Patient Survey, Friends and Family Test) and local feedback mechanisms.
- Ease of Access and Demand Management: Utilisation of cloud-based telephony with call-back and call queuing. Effective use of online consultation systems, increasing digital access routes.
- Accuracy of Recording in Appointment Books: Ensuring accurate recording of all appointments and compliance with categorisation guidelines.
How our solutions support PCARP, MGPA and CAP targets
Digital Journey Planner (DJP)
The Digital Journey Planner (DJP) is an online assessment tool developed in partnership with NHS England for primary care to assess their digital progress. It helps practices develop high-quality, safe online services that improve access and enhance patient experience. Examples of DJP Supporting PCARP, MGPA and CAP:
- Patient Communications module: Helps practices create effective communication strategies, ensuring patients are well-informed about available digital services.
- Online Services module: Assists practices in implementing and optimising online services, reducing administrative workload and improving patient access.
- Digital Inclusion module: Ensures all patients, regardless of digital literacy, can access services, promoting equity in healthcare access.
- Online Consultations module: Guides practices in setting up and improving online consultation systems, making it easier for patients to receive timely care.
- Clinical System Optimisation: Improves clinical effectiveness and patient safety through optimised use of clinical systems.
- Video Consulting: Saves time and adds value through video consultations, improving patient access and satisfaction.
- Advanced Telephony: Transforms practice access with advanced telephony systems, improving patient experience.
Digital & Transformation Managed Service (DTMS)
Redmoor Health’s Digital & Transformation Managed Service supports Primary Care Networks (PCNs) by driving improvement through technology and system change. The service provides comprehensive digital and transformation support tailored to the specific needs of PCNs, helping enhance patient access, improve digital maturity, and increase operational efficiency. Examples of DTMS Supporting PCARP, MGPA & CAP:
- Enhancing Patient Access and experience: We implement advanced telephony and online services to streamline patient interactions, ensuring better access and improved patient satisfaction.
- Collaborating for improved access: We facilitate shared communication and appointment systems to enhance overall service delivery, making it easier for patients to get the care they need.
- Assessing and improving digital maturity: Our team utilises the Digital Maturity Index (DMI) to baseline your current capabilities and track improvements, helping you become more digitally mature.
- Supporting general practice sustainability: We offer solutions to improve data quality and operational efficiency, ensuring that your practice can sustainably meet current and future demands.
- Promoting workforce wellbeing and leadership: We enhance workforce planning and leadership through targeted training and support, improving practice efficiency and resilience.
- Implementing strategic patient recall: Our strategic patient recall planning and digital technologies enhance patient care and ensure timely follow-ups.
- Understanding demand & capacity: We use data analytics to help you understand and manage practice capacity and patient demand, leading to better resource allocation and improved patient care.
- Developing and implementing CAP plans: Receive direct support to develop and implement CAP plans that meet local improvement targets and maximise funding opportunities.
Find out how our products and services can help your practice align with NHS digital priorities.
