In his interview, Dillon shares his journey at Redmoor Health and his passion for leveraging technology to improve healthcare outcomes for patients.

Q: Can you tell us about your journey at Redmoor Health? 

A: My journey in healthcare began back in 1990. I spent 17 years working in managerial roles in Barnsley. After leaving the NHS, I transitioned to private organisations where I focused on managing capacity and demand and improving services for patients. For ten years, I ran my own company, introducing innovations such as Doctor First, a data led telephone triage system and using predictive data models to plan capacity. I collaborated with digital providers and gained valuable experience in introducing new technology to healthcare. In June 2023, I joined Redmoor Health as the Product Lead for Digital and Transformational Services. 

Q: What inspired you to pursue a career in digital transformation within the healthcare sector? 

A: Having been involved in healthcare services for so long and dedicated to improving these services, I naturally transitioned into the digital and transformation sector. I was inspired by how digital transformation can enhance experiences for both patients and staff. I’m also a strong advocate for equity of access, ensuring that those who lack digital skills are not left behind. 

Q: Can you highlight some key projects you’ve worked on at Redmoor Health? 

A: Internally, I redesigned the entire digital and transformation service, which is now central to what we offer to Primary Care Networks (PCNs). Externally, I introduced the digital front door to PCNs and GPs, improving patient flow for both practice staff and patients. It has been rewarding to see practices transition from manual processes, such as registering at the surgery, to using robotic process automation (RPA). 

Q: How do you see digital transformation evolving in the healthcare sector in the next few years? 

A: The evolution will be driven by new digital products and the processes they can enhance. Digital transformation is not about replacing GPs but rather enabling them to manage their workload more effectively. Adoption of digital products needs to be correctly funded and integrated into our future clinical training and financial planning. It also has the potential to empower patients in an increasingly burdened healthcare system. 

Q: What advice would you give to healthcare organisations looking to embark on a digital transformation journey? 

A: Start by understanding your current capabilities and focusing on patient needs. Consider how digital transformation can improve the lives of both patients and staff. It’s important to have mechanisms in place to monitor progress, track outcomes, and make necessary adjustments. Leverage data analytics and stay informed about how it can benefit your organisation. 

Q: If you could only eat one meal for the rest of your life, what would it be? 

A: Ragu, it’s one of my go to comfort foods and I love to cook it for the family, but it’s got to be done correctly. A minimum 3-4 hours cooking time, start with thinly chopped onion, carrot and celery, followed by half pork/beef which is the key. Then use a strong beef stock regularly stirred in every 30 mins with a drop of red wine for both the pan and chef. Serve with fresh pasta and warm ciabatta for the perfect comfort food.