Bespoke PCN baselining, used to establish the current level of a PCN’s maturity. Stage one guides PCNs through an evaluation of collaborative working, in areas like, operations, structure, governance, service delivery, finance and more.

Visioning a common PCN goal for all practice staff via a three-step workshop phase:

Phase 1: Scene setting, establishing where you are as a PCN and identifying areas of weakness.

Phase 2: Establishing what the areas of achievement, strength, collaborative effort and collective passions are

Phase 3: Agreeing the burning issues to hand and the opportunities for growth.

This will provide the PCN with it’s top priorities in order to shape the PCN Hub focus.

This stage involves trusted and co-creative working between Redmoor and the PCN. As the PCN works to engage stakeholders and implement changes, Redmoor provides step-by-step mentoring and support along the way; including comms strategies & content, work models, systems & technical training, evaluation and any other bespoke requirements. There are varying elements of support required to assist practices to work at scale. The programme can concentrate on specific focal areas or support a new model of care to go live. Some examples of practice and PCN support that providers and commissioners are opting for are:

• Full PCN Hub end to end programme support
• Digital and operational process mapping
• New models of delivery, including options appraisals and gap analysis
• Access areas like digital front doors, online service, advanced telephony, non-clinical triage
• ARRS as a service, optimisation and retention of ARRS roles in PCNs
• Scaling up
• Neighbourhood integration
• And many more

Following the Hub go-live, we will review and assess how the project went, success factors, outcomes and lessons learned. This will provide the evidence base of how the programme met the intended outcomes as well as identifying any unintended benefits.